UPS, the US Postal Service, Fedex and other Courier Services
may be used for shipment of smaller items like Thrust
Bearings, Rotor Shelves, Nuts and Bolts, some small Hinge Bases or threaded
Ground Bolts, and some short mast tubes (less than 9 ft.). The general
size limits for items shipped via these couriers are less than 108 inches in
length AND less than 130" overall girth (includes length plus sides
or circumference of packaged item.) The value of
Courier service is that it is not as economical as it once was for the
larger tower accessory items. Transportation costs have gone up in
this sector and the industry has consolidated to fewer players. Prices
are noticeably higher. For many items that were once often
shipped economically by UPS or FEDEX, the customer may want to consider
Motor Freight type service.
1. Towers and tower sections are shipped 'collect'
or prepaid through various motor freight carriers. The carrier will
normally accept a check upon the delivery of your order. You, the receiving
customer, are expected to be present at time of delivery for truck
carriers. Delivery will never be completed without having a responsible
adult sign for the shipment. If the trucking company is delayed or has to
make return trips to the final destination address, they may charge extra.
The customer is responsible for unloading the shipment by their own effort
and equipment; if the driver offers assistance, it is usually not because
his/her job requires it. Trucking companies can often provide palette
jacks, dollies or other moving equipment at minimal or no extra charge.
This, of course, would not pertain to Fork-Lifts, which, if needed, would be
a significant rental charge. Almost all shipments should be able to be
handled by most customers without special or expensive unloading equipment.
2. Crating may be an extra charge on
every shipment now shipped on commercial carriers. Our policy is to avoid
the additional cost, volume and weight of extra crating whenever possible.
However, due to the unpredictable hazards of shipping through contracting
carriers, we are required to sometimes crate or add additional packaging to
your shipment. Unless otherwise noted on product descriptions, domestic
crating charges will not exceed 7.5% of the product price, and we
will make every effort to lower these costs when possible. Export
or ocean crating charges may exceed this amount; these
orders must have their crating costs quoted on an individual basis.
3. Other Truck related
expenses: the major additional expense with trucking is the
Residential Delivery Charge, which trucking companies have instituted in the
last 10 years. To avoid this charge of $35 to $75, depending on the
company, you the customer could take advantage of otherwise cheap rates ($75 for first 100 lbs. in most of U.S.) by driving
their truck or minivan to their local trucking terminal to pick up the
freight yourself. Or you could ask a local business to allow
you to unload the product at their dock (businesses are not charged
4. Shipping schedule and
procedure: Once we are completed with a complete tower order, we
must ship it out within 3 business days. Usually, we can ship out most
orders within a hours after completion. Sometimes, long distance
locations force a delay in finding a freight carrier that is ready to accept
the order. Because of this, we can not allow customers who require a
flatbed truck (usually for telescoping and other large towers) to arrange
shipping. We have several freight lines we work with, and we can
obtain their services more quickly than other parties involved and at
reasonably competitive rates. Any customer who chooses to go outside
of this arrangement will incur a $75 to $150 storage fee per day
past 3 business days of waiting, once freight is completed in our facility
and ready for pick up. The extra expense of warehousing products is
not built into our quoted tower prices.
C. OCEAN FREIGHT:
All and any freight to be shipped by boat, domestic
or international, must be shipped in a metal ocean container, at customer
D. DOCK AND INSIDE STORAGE FEES:
We do not have storage facilities, nor can we
afford economically or logistically to store tower orders once they are
In cases where the customer arranges their own
freight pick-up, all finished orders, which are crated/packaged and ready to
be shipped from the factory, must be picked up in a timely manner.
Commercial freight waiting more than three days on our dock will be charged
a dock rental/storage fee of $20 per diem for every day past 3 days that the
freight is not picked up by the customer or their agents. Individual
consumers and hobbyists will be given 7 days free storage.
Should we waive the storage fee or grant a
grace period for any reason, we reserve the right to impose that fee again
and charge retro-actively to 4 days past the original agreed up on pick-up
INSPECTION AND ACCEPTANCE:
Customer should inspect shipment and check against
the shipping list immediately on receipt of shipment. Any missing
items need to be reported to Heights Towers, and if applicable, to shipping
company. Stolen, damaged or missing items will be claimed with
responsible carrier. This needs to be done immediately, as close
to within 24 hours or receipt of goods as possible. Different shipping
carriers have different rules, and some do not allow for claims made after
the consignee has signed for goods, unless it is demonstrated that the
customer was unaware of discrepancies at time of acceptance.
Claims to manufacturer (Heights Towers) on
miscellaneous hardware, nuts & bolts, etc. need to be made within 3 days of
delivery of goods. HTS will make reasonable efforts to provide
nuts/bolts or other miscellaneous hardware, which were previously
accepted in shipment, if the customer makes a reasonable case that they may
have been shorted in quantity of the required hardware. HTS provides a
bolt list to check against shipped quantities. HTS will pay shipping
and the cost of replacing the nut & bolt hardware if the claim is made and
accepted within 7 days. Claims made for additional nuts & bolts after
7 days will not be replaced free but at regular charge.
Thank you for considering the purchase of our products.